- In addition to full website terms and conditions here, as a registered professional on www.findanequinepro.com I agree to the Find An Equine Pro Standard below
- Be honest in all dealings with clients and Find an Equine Pro
- Tell clients about any call-out fees before coming to them
- Let clients know straight away if you can’t do the work#
- Keep appointments and arrive on time (calling in advance if you need to reschedule)
- Be realistic about when you can start work and how long it will take
- Be courteous. Treat clients, their horse, their property and belongings with respect
- Keep clients in the picture about all aspects of the work
- Return phone messages promptly
- Create an additional contract for variations from the original agreement
- Deal with complaints promptly and professionally
- Never demand cash payment
- Never be verbally or physically abusive or threatening to a customer in any way
- Not obtain work through cold calling
