The FindAnEquinePro Standard
Our registered businesses are proud to be part of FindAnEquinePro.com, and they stand by their work. To show their commitment to service and quality, every single member has agreed to uphold The FindAnEquinePro Standard.
FindAnEquinePro businesses agree to:
- Be honest in all dealings with you
- Tell you about any call-out fees before coming to you
- Let you know straight away if they can’t do the work
- Keep appointments and arrive on time (calling in advance if they need to reschedule)
- Be realistic about when they can start work and how long it will take
- Be courteous. Treat you, your horse, your property and belongings with respect
- Keep you in the picture about all aspects of the work
- Return phone messages promptly
- Create an additional contract for variations from the original agreement
- Deal with complaints promptly and professionally
- Never demand cash payment
- Never be verbally or physically abusive or threatening to a customer in any way
- Not obtain work through cold calling
Each new business is requested to provide us with a valid, in date copy of either a photo driving licence or passport so that we can verify their identity.
All businesses are continually monitored via their reviews. We recommend that all new members supply previous clients reviews. This helps us to understand the quality and care they take with their work.
All new members are requested to provide proof of address which is verified by a credible form of documentation.
Public Liability Insurance
All new members are requested to provide valid Public Liability Insurance, to ensure you and your property are covered, before they are displayed on our website. We require up to date copies of their Public Liability Insurance each year upon renewal.
Not all businesses require accreditations but those that do are requested from the business. You may not see this on every one of our member’s profiles. However, any accreditations or qualifications you do see advertised on one of our businesses profiles has been checked and verified by us.
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No reliance on information
The content contained on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. Although FindAnEquinePro makes reasonable efforts to update the information on the Website, please note that the content contained on the Website may be out of date at any given time and FindAnEquinePro are under no obligation to update it.